Returns & Exchange policy

  • Before you return VeroniQ Trends products, please take a moment to understand how our products are made. All our products are handcrafted by traditional methods, resulting in each product being unique and slightly different from each other. The stones therefore may vary slightly. All our products go through quality control before shipping.

    Returns & Exchanges will only be accepted if your order is damaged in transit or you have received the incorrect product. In case your order is damaged in transit then

    4 STEPS TO MAKING A RETURN

    Step 1: Please inform us within 3 days of receipt of order. You must email veroniqtrends@yahoo.com to notify us.

    Step 2: Before we arrange for your damaged/incorrect product to be returned to us you are required to send us a photograph of the product, then, it is up to the discretion of the VeroniQ Trends QC team to decide whether product is approved for return.

    Step 3: Once we have received an e-mail notifying us of your concern with the product image and our Quality Control team has authorized the return, we will inform you on the most mutually convenient return method.

    ·       We will either help you in getting the product repaired or ask you to visit nearby repair store to repair the damage if it’s very minor. In such cases we may offer a 10% refund in such cases to cover the repair charges. The products damage intensity will be verified by our customer care team and will be solely at VeroniQ Trends discretion to evaluate the problem and come to a conclusion.

    ·       If the damage is non repairable the we will ask you to ship back the product to us (Shipping to be borne by the customer) We do not offer reverse pick up services. Ones the product is reached our warehouse we will quality check the product. After a successful QC  we will repair the damage and ship back the product.  

     

    Step 4: VeroniQ Trends will replace the items free of charge if possible or issue a refund for the cost of goods to the credit/debit card used for online shopping. Refunds will only be made after we have received the shipment in its original packaging.

     

    ·       If you have received the wrong product you may return them exactly the way in which they were received (unworn, with original packaging). Our QC  team will provide options either you would want to exchange the item with any other product from our store (depending on the availability of the particular item) of the same price or above ( Incase price is more the purchased product then the additional amount needs to be paid) OR we will offer full refund to the mode via which payment was made.

     

    We are not responsible for lost or damaged packages. We are not liable for any returns that we were not notified about first.

    As the charge to your credit card/account would have already been done online at the time you made the purchase and authorized the payment we will provide a refund to your account via the respective payment gateway if applicable as per the situations given below.

REfund POLICY

Please take a moment to understand how our products are made. All our products are handcrafted by traditional methods, resulting in each product being unique and slightly different from each other. The stones therefore may vary slightly. All our products go through quality control before shipping.

Hence we do not offer refunds on the points mentioned below as all our products are made on order and handcrafted so there may be some variation from the photographs on our website.

Therefore, we will not entertain any refunds against issues raised against not liking the product or any minor variations.

NO REFUNDS WILL BE GIVEN IN THE FOLLOWING CASES:

A. Incorrect or outdated delivery address.

B. Incorrect address format including any form of a PO Box address.

C. After 3 failed delivery attempts by our courier agencies

D. Package refused by recipient.

E. Sizing issues.

F. Products returned in a used or damaged condition.

G. Minor color and design variation(s). All products are handcrafted and use natural stones so there may be some variation from the photographs on our website.

H. If the jewelry is not faulty or damaged.

 

REFUND TIMELINE:


Refund is applicable only If you have received the wrong product you may return them exactly the way in which they were received (unworn, with original packaging). Our customer care team will provide options either you would want to replace the item with any other product from our store (depending on the availability of the particular item) of the same price or above ( Incase price is more the purchased product then the additional amount needs to be paid) OR we will offer full refund to the mode via which payment was made.

 

Refund is usually made within 3-7  working days. The money would be refunded through the same payment gateway selected by you.

 

Refund will be made only after receiving the products in hand.